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Operations Management

MAGNUS Operations Management offers our clients the full range of consulting services. These services include:

  1. Development of Operations Strategy concepts,
  2. Product and Service Management,
  3. Service Delivery & Support,
  4. Integration Management
  5. IT Management.

Additionally by combining our functional Operations Management competencies with specific industry knowledge we are able to serve our clients with customized approaches responding best to their specific requirements and needs. A great deal of our focus is on efficiency and effectiveness of processes. Therefore, MAGNUS Operations Management consulting often includes substantial measurement and analysis of internal processes.

Program Management

Magnus has a proven record of successful support for CIOs and PM staff through: task area performance monitoring; program analysis and management; implementation of process improvement initiatives; and making information management efficient, uniform, accessible, and secure.

We perform the types of work called for in Performance Work Statements throughout our IT portfolios and provide service management to our clients as they request it – benchmarking our projects from inception to closeout through detailed Project/Task Order Management Plans (PMPs). Project management and technical support for IT application and business systems, software development (including Agile), documentation, and reviews, assessments, and system architecture analysis and make recommendations on enterprise architectures are core specialties. Portfolio Management and IT Governance and objective IT alignment (budgets, objectives, mission, etc.) are conducted in our PMO.

We support our clients in the Investment Review Board and IT Executive Council decision-making process and provide cost and financial analysis to their portfolios, including benefits realization techniques. We provide IT Milestone Reviews and IT Portfolio Management training as well as OMB Budget Submission support, including budget data, earned value and monthly submission data, pass-back, and ad-hoc data requests. All of these services are provided in the federal IT environment.

Our approach to comprehensive and effective project management is described below:

  1. A strong Program Management based on PMBOK best practices that provides an effective way to develop and coordinate requirements, manage the project risks, and manage the resources that ultimately makes the project successful.
  2. A Risk Management Plan (RMP) to identify risks throughout task execution, monitor activities for potential risks, mitigate risks, and develop contingency plans should those risks come to fruition.
  3. A highly skilled, stable, security-conscious, and multi-functional workforce with a strong team ethics to partner with our clients and work towards a shared goal.
  4. A Change Management process that helps the organizations, both Federal and Contractor staff, to embrace change in a positive manner.
  5. Customer Surveys as a tool to provide a method to assess stakeholders views on the parameters of service delivery, including quality, timeliness, and efficiency. The survey’s results are used in the Continual Service Improvement (CSI) which is one of the ITIL processes.
  6. Training program to improve the education and the professionalism of the workforce.
  7. Clear dispute resolution processes and procedures regarding the recording, reporting, scoring, and reviewing of performance.

CISO Support Services

Over the last 15 years, Magnus has provided CISO Support Services to Department of Justice components including Office of Justice Programs, Office of CIO, Office of CISO, USMS CISO and Bureau of Prisons leadership. Magnus team members have served as a principal cyber security advisors / liaison between DOJ HQ OCIO – Cyber Security Branch and DOJ Components / CISO staff and external auditors on all matters relating to the Annual Financial Statement and FISMA Audits of DOJ Components. Additionally, our teams serve as an internal auditor serving as an independent body performing overall assessment of IT controls for the DOJ systems, and recommend and validate corrective actions for deficiencies.

Some of the deliverables for our executive support to the CISOs include:

  • Prepare, record, and track action items for the Authorizing Official (AO) briefings.
  • Provide support needed for penetration testing.
  • Prepare and disseminate risk slides including updates on behalf of CISO office
  • Provide security program management policies, processes, procedures and standards.
  • Develop and apply security procedures and checklists.
  • Ensure compliance with downward directed enterprise security procedures, checklists, and requirements
  • Support the maintenance of the continuity of operations and disaster recovery plan and procedures.
  • Participate and assist, in the annual execution of a continuity of operations and disaster recovery exercise.
  • Provide Operations Backup Sites support.
  • Ensure backup policies, plans and procedures are in alignment with the Federal Information Security Management Act (FISMA).
  • Produce and deliver training documentation on new security products and/or applications to Government and Contractor employees.
  • Develop, maintain and update Security Education, Training, and Awareness plan.

In addition, Magnus Cyber Security Team provides support services for developing a proactive methodology to assess and strengthen internal IT controls and rapidly and effectively respond to, and resolve findings identified during the FISCAM and FISMA audits of systems and subsystems.

Cyber Security Training

MAGNUS Corporation has had extensive experience creating classroom based, online, video based and scenario / role based cyber security training course and modules.  MAGNUS has developed Cyber Security based coursed for various formats using its pool of cyber security SME’s who have real world experience as Cyber Security Practitioners and have advanced cyber certifications including Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), CompTIA Security+, Certified Information Systems Security Professional (CISSP), NIST Cybersecurity Framework (NCSF – Foundation and Practitioner), Certified Information Security Manager (CISM), Certified Cloud Security Professional (CCSP) amongst others.

Over the years MAGNUS has been involved in developing cutting edge training assets. Some of our training combine content creation, interesting interactivities, animations, assessments, graphics, games, quizzes, sound files, over a host of delivery platforms. MAGNUS has successfully delivered Cyber courses across various Federal, Academic and Commercial organizations.

MAGNUS has designed and delivers a 3 Credit course on “Applied Cyber Security Course” at Delaware State University

One of the programs we are most proud about is the “Applied Cyber Security Course” at Delaware State University where MAGNUS Corporation developed and continues to deliver a 3 credit course (going on our 3rd year).  The vision of the Applied Cyber Security Course is to equip students with the practical knowledge and experience to use various key Cyber Technologies that will help to protect valuable data assets and develop next-generation cyber skills to anticipate, monitor and avoid cyber threats. This course is designed preparing students with cutting-edge knowledge and skills through practical, lab-oriented coursework that is designed by industry experts, obtaining hands-on experience and learning from knowledgeable faculty who practice in their fields.

This course is conducted in a combination of instructor led classroom instruction, instructor led web based instruction and online lab environments. The course covers topics like Security Operations Center (SOC), Security Incident  & Event Management (SIEM), Event and Log Collection, Layered Centric Views & Normalization, Intrusion Detection Systems (IDS), Traffic Analysis, Network Monitoring, Network Traffic Forensics, Security Analytics Tools amongst others.

Enterprise Information Management and Content / Document Management Services

MAGNUS’s ECM consulting services are designed so our clients can make the right decisions with regard to extracting business value from content. It is not about generating and managing content anymore.

The value is in how your customers receive and relate to that content. It is about managing their experience of interactions with your organization. Our strategic evaluation and technical consulting services are all focused on how to continually improve client interactions that then result in more business and loyalty.

Enterprise Content Management Services:

  • ECM Strategy
  • ECM Governance
  • ECM Architecture
  • ECM Functional Expertise and Implementation
  • Migration Strategy and Planning

MAGNUS has provided to Government and Commercial clients solutions related to Document management, Image-processing, Workflow / business process management, Records management, Web content management and Social content.

MAGNUS personnel have worked on EIM projects across Banking, Government, Manufacturing, Telecom, Utilities, Retail and Healthcare.

MAGNUS’s Enterprise Information Management (EIM) services provide a platform to transform raw data into actionable information and insight thereby enabling strategic, tactical and operational decision making for any organization.

With MAGNUS’s EIM solutions, you can:

  • Help ensure that data is complete, accurate, and accessible, to increase the efficiency of business operations and business intelligence.
  • Accelerate access to business information, to optimize performance and decision-making.
  • Manage information throughout its life-cycle, to enhance governance and compliance.

OCIO Support Services

Magnus has been a critical part of the Office of Chief Information Office at the Department of Justice since 2012 serving in various capacities including Business Process Reengineering, Technical Writing, Front Office / Budget Operations Services.

Some of the current activity our team manages include:

    Budget Operations

  • Support development of annual OCIO budget and spending plans.
  • Maintain and report on OCIO and reimbursable spending plans.
  • Support management and reporting of OCIO’s and Reimbursable budgets.
  • Coordinate OCIO deliverables to Budget and Finance Staff.
  • Work with program managers across OCIO to review, manage, and track expenditures and spend plans.
  • Support ad hoc reporting and analysis for executive leadership team

    Front Office Liaison

  • Develop and deliver executive communications.
  • Coordinate, review, and proofread executive presentations to OCIO and external leadership.
  • Support department wide training and other strategic meetings

Six Sigma Consulting Services

We are a highly motivated and experienced team of Lean Six Sigma consulting professionals. All of our consultants and trainers have ‘lived’ through their own transformations prior to joining NXTKey. They understand first-hand the challenges you will encounter when transforming your organization. This practical experience combined with theoretical expertise is critical for effectively guiding and assisting you as you move forward with all aspects of Lean Six Sigma.

Our consultants understand that change is difficult, and we know how to tackle these challenges. We realize that empowering the process owners and people within the process to make the right changes is the only way to sustain improvements. With the right knowledge and some mentoring, we ensure that right changes are made from within not by outsiders. After all, nobody knows the process better than the people who are in it every day!

Our Lean Six Sigma consulting team has extensive experience with all Lean Six Sigma tools and related disciplines and practical hands-on experience. Each of our consultants has had at least 20 years of practical experience with Lean and Six Sigma.

NXTKey Six Sigma Services

Process Guidance – Six Sigma is all about processes. Processes are there to help the team focus and channel the organization efforts. When the process is controlled the output can be also controlled. Six Sigma is a step-by-step process of interventions and statistical tools that allow companies to interpret which business processes need attention, identify root causes of problems, and sustain gain in improvements

Strategic Six Sigma Deployment Consulting – Six Sigma shall be embedded in the organizations culture. Ideally the senior management should embrace the methodology and align the organization into implementing it. Companies that are truly mastering the Six Sigma philosophy are much more competitive in their markets. Our team can help your organization design and execute a strategic Six Sigma implementation, providing tools and training for your team.

Six Sigma Projects – Six Sigma projects are scoped, time limited projects with a clear improvement goal. Perhaps a particular process in your organization is not working, or maybe a part comes back defective in higher frequencies than others? This type of problem solving is the core essence of Six Sigma. By helping you solve these problems, we increase the profitability, reduce warranty spending and overall improve your organization’s efficiency.

What is Six Sigma?

Six Sigma is a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur. Is a disciplined, statistical-based, data-driven approach and continuous improvement methodology for eliminating defects in a product, process or service.  Sigma represents the population standard deviation, which is a measure of the variation in a data set collected about the process. Although Six Sigma was adopted mainly by manufacturing operations, its benefits start to become apparent in all other business sectors, since the applicability of the processes is universal. Your organization can greatly improve its productivity by engaging in key improvement activities. Our experienced team can help you through this journey.